Legal
Privacy Policy
Last updated: May 2025
UrbanHARS ("we", "us", or "our") operates urbanhars.com and provides home appliance repair services across Bangalore. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website or services, you agree to the practices described here.
1. Information We Collect
We collect two types of information:
- Information you provide: When you submit a booking request, we collect your name, phone number, email address, service area, appliance type, and description of the issue.
- Information collected automatically: When you visit our website, we and our third-party partners automatically collect device information, browser type, IP address, pages visited, time spent, and referring URLs via cookies and similar technologies.
2. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies from the following services. By continuing to use our website, you consent to these technologies.
We use Google Ads conversion tracking to measure the effectiveness of our advertising. Google may set a cookie on your device when you click an ad and complete a booking. You can opt out at adssettings.google.com.
We use Google Analytics to understand how visitors interact with our site. You can opt out by installing the Google Analytics opt-out browser add-on.
Used to manage and deploy our tracking scripts. GTM itself does not collect personal data.
Booking form submissions are processed by Formspree (formspree.io). Data you submit is transmitted to and stored by Formspree on our behalf. See their privacy policy.
3. How We Use Your Information
- To contact you and confirm your appliance repair booking
- To assign and coordinate certified technician visits
- To send service-related communications (booking confirmation, technician details)
- To improve our website and services based on analytics
- To measure the performance of our advertising campaigns
- To comply with applicable legal obligations
4. How We Share Your Information
We do not sell your personal information. We share data only in these limited circumstances:
- Service providers: Google and Formspree help us operate the site, as described above.
- Technicians: Your name, phone number, and service area are shared with the assigned technician solely to complete your repair.
- Legal requirements: We may disclose information if required by law or valid legal process.
5. Data Retention
We retain booking information for up to 2 years for customer support and warranty purposes. Analytics data is retained per Google Analytics default settings (up to 26 months). You may request deletion of your personal data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent for cookie-based tracking at any time
To exercise these rights, contact us at support@urbanhars.com.
7. Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information inadvertently, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use after changes constitutes acceptance of the updated policy.
9. Contact Us
- Email: support@urbanhars.com
- Phone: 08069645496
- Website: www.urbanhars.com